FAQs - Grand Iconic Hotel & Resorts

Frequently Asked Questions

Find answers to common questions about your stay at Grand Iconic Hotel and Resort

Check-in time is from 3:00 PM and check-out time is until 12:00 PM (noon). Early check-in and late check-out are subject to availability and may incur additional charges. Please contact our front desk if you require special arrangements.

Yes, we provide complimentary airport shuttle service for our guests. The shuttle runs every hour between 6:00 AM and 11:00 PM. Please inform us of your arrival time at least 24 hours in advance to arrange pickup. Private transfers can also be arranged upon request.

Breakfast inclusion depends on your booking package. Our Deluxe and Suite packages include complimentary buffet breakfast for all guests. Standard room bookings can add breakfast at a rate of $25 per person per day. Children under 6 years eat free when accompanied by dining adults.

Yes, we are a pet-friendly hotel! We welcome dogs and cats up to 50 lbs. A pet fee of $50 per night applies, which includes a welcome pet amenity kit with bowls, treats, and a bed. Please inform us during booking if you'll be bringing a pet. Service animals are always welcome at no additional charge.

Grand Iconic Hotel and Resort offers a full range of amenities including: outdoor swimming pool, state-of-the-art fitness center, full-service spa, three on-site restaurants, rooftop bar, business center, concierge services, free high-speed WiFi throughout the property, 24-hour room service, and complimentary parking.

Standard reservations can be cancelled free of charge up to 48 hours before arrival. Cancellations made within 48 hours of check-in will incur a charge of one night's room rate. Special packages and group bookings may have different cancellation policies. We recommend reviewing your specific booking terms or contacting our reservations team.

Absolutely! We have over 15,000 square feet of flexible meeting and event space, including a grand ballroom that accommodates up to 500 guests. All spaces feature modern audiovisual equipment, high-speed internet, and natural lighting. Our dedicated events team can assist with catering, setup, and coordination to ensure your event is successful.

Yes, we offer both self-parking and valet parking services. Self-parking is complimentary for all hotel guests in our secure underground parking garage. Valet parking is available for $35 per day. Electric vehicle charging stations are available at no additional cost on a first-come, first-served basis.

Grand Iconic Hotel and Resort is perfectly located near numerous attractions. Within walking distance, you'll find shopping districts, museums, theaters, and fine dining. We're 5 minutes from the beach, 10 minutes from the historic downtown area, and 15 minutes from the national park. Our concierge can help arrange tours, tickets, and transportation to local attractions.

Yes! Join our Grand Rewards loyalty program to earn points on every stay, enjoy exclusive member rates, complimentary room upgrades (subject to availability), and special perks. We also offer discounts for AAA/CAA members, seniors (65+), military personnel, and government employees. Extended stay discounts are available for reservations of 7 nights or more.

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Frequently Asked Questions

What are the check-in and check-out times?

Do you offer airport shuttle services?

Is breakfast included in the room rate?

Are pets allowed at the hotel?

What amenities are available at the hotel?

What is your cancellation policy?

Do you have facilities for business meetings and events?

Is parking available and what does it cost?

What activities and attractions are nearby?

Do you offer any loyalty programs or special discounts?

Still have questions?

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